Privacy Policy

Effective Date: June 26, 2026
Last Updated: June 26, 2026

Nova Coast Media
1308 Paseo Redondo, Burbank, CA 91501
Phone: 818-934-1277
Email: contact@novacoastmedia.com

1. Overview

Nova Coast Media provides photography, videography, drone, real estate media, branding, and related creative services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit a form, contact us, request services, book a project, or otherwise interact with us.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: name, email address, phone number, business name, website, social-media handle, and property or project address.
Inquiry and booking information: requested services, project details, dates, preferences, messages, contracts, invoices, and appointment information.
Payment information: payment and billing details processed through third-party payment providers. We do not store complete payment-card numbers ourselves.
Media and project content: photographs, video, drone footage, floor plans, property details, metadata, and materials supplied to us for a project.
Website and device information: IP address, browser type, device information, pages viewed, referring source, approximate location, and interactions with our website or ads.
Marketing and advertising information: form submissions, ad interactions, campaign attribution, and communications preferences.

3. How We Use Information

We may use personal information to:

Respond to inquiries and provide quotes, booking information, and customer support.
Deliver photography, video, media, editing, hosting, and related services.
Process payments, manage contracts, maintain business records, and prevent fraud.
Communicate about projects, scheduling, delivery, service updates, and account matters.
Send marketing communications where permitted by law. You may opt out of marketing emails through the unsubscribe link in the email or by contacting us.
Measure ad performance, understand website usage, improve our services, and maintain site security.
Comply with legal obligations and enforce our agreements.

4. Meta Lead Forms and Advertising

If you submit a form through Facebook, Instagram, or another Meta platform, we receive the information you provide through that form, such as your name, email address, phone number, and requested service type. We use that information to follow up about your request, including applicable promotional credits, listing media, agent branding, or related services.

We may use Meta advertising tools, including the Meta Pixel or similar technologies, to measure campaign performance, create audiences, and show relevant ads. Meta may process information according to its own privacy policy.

5. How We Share Information

We may share personal information with:

Service providers: companies that help us operate our website, booking tools, email systems, payment processing, cloud storage, customer relationship management, analytics, advertising, and project delivery.
Professional advisers: accountants, attorneys, insurers, or other advisers when reasonably necessary.
Legal authorities: when required by law, subpoena, court order, or to protect our rights, safety, customers, or business.
Business transfers: if Nova Coast Media is involved in a merger, acquisition, financing, sale of assets, or similar transaction.

We do not sell personal information for money. We do not share personal information with unrelated third parties for their own direct-marketing purposes.

6. Cookies, Analytics, and Tracking

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze traffic, measure advertising, and improve performance.

These technologies may include:

Essential technologies: needed for website functionality, security, and fraud prevention.
Analytics technologies: used to understand how visitors use our website.
Advertising technologies: used to measure campaigns and help show relevant ads on platforms such as Meta.

You can manage cookies through your browser settings. Some browser settings or extensions may limit tracking technologies, though parts of the website may not function as intended.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business. Retention periods vary based on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Requests

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business or legal recordkeeping needs.

To make a privacy request, email contact@novacoastmedia.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

You may opt out of marketing emails at any time by using the unsubscribe link in a marketing email or contacting us directly.

10. California Privacy Notice

California residents may have additional privacy rights under applicable California law, including the right to request information about certain personal information we collect, use, disclose, or delete, subject to legal exceptions.

We do not knowingly sell personal information for money. If our use of advertising or analytics technologies is considered “sharing” under applicable California law, you may contact us at contact@novacoastmedia.com to request information about your choices.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Websites

Our website, emails, and materials may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies before providing information to them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after an update means you acknowledge the revised policy.

14. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:
Nova Coast Media
1308 Paseo Redondo, Burbank, CA 91501
Email: contact@novacoastmedia.com
Phone: 818-934-1277