Nova Coast Media Terms of Service

Effective Date: June 26, 2026
Last Updated: June 26, 2026

Nova Coast Media
1308 Paseo Redondo, Burbank, CA 91501
Phone: 818-934-1277
Email: contact@novacoastmedia.com

1. Acceptance of Terms

By accessing our website, requesting services, approving a quote, booking a project, paying an invoice, or using delivered media, you agree to these Terms of Service. If a separate written agreement, proposal, estimate, or invoice contains different terms, that document controls to the extent of any conflict.

2. Services

Nova Coast Media provides photography, videography, drone media, floor plans, real estate media, branding content, editing, and related creative services. The exact scope, pricing, deliverables, turnaround times, and usage rights for a project will be listed in the applicable quote, proposal, booking form, invoice, or written agreement.

3. Quotes, Bookings, Deposits, and Payment

Quotes are estimates unless expressly stated otherwise and may expire if not accepted within the stated period.
A deposit or full payment may be required to reserve a date. A booking is not confirmed until Nova Coast Media confirms it in writing and any required deposit is received.
Unless otherwise stated in writing, deposits are non-refundable because they reserve production time and may prevent us from accepting other work.
Final payment is due according to the invoice, proposal, or contract. Nova Coast Media may withhold final deliverables until all amounts due are paid in full.
Late balances may incur reasonable late fees, collection costs, or delivery delays where permitted by law.
Travel, parking, permits, location fees, lodging, rush fees, special equipment, assistants, and other project-specific costs may be billed separately when applicable.

4. Refund Policy

Because Nova Coast Media reserves production time, coordinates scheduling, and begins preparation before a project, deposits are generally non-refundable unless otherwise agreed in writing.
Payments for completed services, delivered media, digital products, editing work, travel, permits, rush services, and third-party expenses are non-refundable.
If Nova Coast Media is unable to perform the agreed services due to circumstances within our reasonable control, the client may choose to reschedule the service or receive a refund of amounts paid for services not performed.
If a client cancels before services are performed, any refund or credit will be determined based on the timing of cancellation, work already completed, reserved production time, travel, permits, crew, and other non-recoverable expenses.
Dissatisfaction with creative style, weather conditions, property readiness, client-provided instructions, access limitations, or circumstances outside Nova Coast Media’s control does not automatically qualify for a refund.
Clients must notify Nova Coast Media in writing of any issue with delivered media within 7 days of delivery. Where appropriate, Nova Coast Media may offer reasonable revisions or corrections as the client’s sole remedy.

5. Cancellations and Rescheduling

All cancellations or rescheduling requests must be submitted in writing.
Rescheduling is subject to availability.
Deposits may be applied to one rescheduled date if Nova Coast Media agrees and the new date occurs within a reasonable period.
Cancellation, rescheduling, or substantial changes made after production has been scheduled may result in forfeiture of the deposit and additional charges for work already completed, travel, reserved crew, permits, or other non-recoverable expenses.
Nova Coast Media may reschedule or modify a production because of unsafe weather, illness, equipment failure, government restrictions, airspace restrictions, access issues, emergencies, or other circumstances outside our reasonable control.

6. Client Responsibilities

Clients must provide accurate project details, property access instructions, contact information, scheduling information, and any special requirements before the scheduled production time.
Clients are responsible for preparing the property, location, products, people, and spaces before the shoot, including cleaning, staging, lighting, access, and removal of unwanted items.
Delays caused by client unpreparedness, lack of access, late arrival, restricted access, or changes in scope may result in additional charges or reduced deliverables.
Clients are responsible for obtaining permission for Nova Coast Media to enter and photograph or film the property or location.
Clients are responsible for obtaining necessary permissions, releases, and consents from property owners, tenants, occupants, event organizers, models, employees, and any other persons whose likeness, property, trademarks, artwork, or materials may appear in the media.
Clients must disclose any known safety hazards, restricted areas, privacy concerns, HOA rules, property rules, or location-specific requirements before the shoot.

7. Drone and Aerial Media

Drone services are subject to weather, airspace restrictions, location rules, property-owner permission, FAA requirements, local regulations, and operational safety conditions. Nova Coast Media may decline, delay, modify, or cancel aerial capture if it is unsafe, unlawful, impractical, or not permitted. If aerial media cannot be captured, Nova Coast Media may provide alternative ground-based media where appropriate, but is not responsible for circumstances that prevent drone operations.

8. Delivery, Turnaround, Revisions, and File Storage

Deliverables will be provided through email, cloud storage, a client portal, or another method selected by Nova Coast Media.
Any stated turnaround time is an estimate unless expressly guaranteed in writing. Turnaround may vary based on project scope, client responsiveness, weather, technical issues, or third-party service interruptions.
Unless otherwise stated in writing, one round of reasonable minor revisions is included for delivered media. Major changes, re-edits, alternate versions, retouching beyond the agreed scope, or revisions requested after approval may be billed separately.
Nova Coast Media selects the images, clips, edits, color treatment, framing, sequencing, and final creative presentation unless a written agreement states otherwise.
Raw files, unedited footage, project files, unused captures, and source materials are not included unless specifically listed in writing.
Client files may be retained for up to 60 days after final delivery. After that period, Nova Coast Media may delete files without notice. Clients are responsible for downloading and backing up their delivered files.

9. Copyright and Usage License

All photographs, videos, aerial media, floor plans, edits, graphics, and other creative work produced by Nova Coast Media remain the copyrighted property of Nova Coast Media unless ownership is expressly transferred in a written agreement signed by Nova Coast Media.

After full payment, the client receives a non-exclusive, non-transferable license to use final delivered media for the agreed business or personal purpose, such as marketing a property, promoting the client’s business, using the media on websites, social media, MLS listings, paid advertising, printed marketing, and related promotional materials.

Unless expressly approved in writing, clients may not sell, sublicense, transfer, license, submit to stock libraries, remove watermarks, claim authorship, use the media in a misleading manner, or allow unrelated third parties to use the media outside the agreed purpose.

For real estate projects, the usage license is generally tied to the specific property and client identified in the booking. Reuse for a different property, builder, brokerage, vendor, or commercial campaign may require additional licensing.

10. Portfolio and Promotional Use

Nova Coast Media may display final delivered work in its portfolio, website, social media, advertising, awards submissions, sales materials, and educational materials unless the parties agree otherwise in writing before publication. Clients requesting confidentiality, embargoes, unlisted properties, private residences, or restricted portfolio use must notify Nova Coast Media in writing before the project begins.

11. Third-Party Platforms and Services

Nova Coast Media may use third-party platforms for hosting, payment processing, booking, delivery, analytics, email, virtual tours, floor plans, or related services. Nova Coast Media is not responsible for outages, delays, policy changes, data loss, access limitations, or other actions of third-party providers.

12. No Guarantee of Business Results

Nova Coast Media does not guarantee sales, bookings, listing performance, lead volume, social-media growth, advertising performance, website traffic, revenue, occupancy, media placement, or any other business result. Media services are creative and marketing services, and results depend on many factors outside our control.

13. Limitation of Liability

To the fullest extent permitted by law, Nova Coast Media will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost opportunities, reputational harm, or loss of data, arising from or related to our services, website, media, deliverables, or these Terms.

To the fullest extent permitted by law, Nova Coast Media’s total liability for any claim related to a specific project will not exceed the amount actually paid to Nova Coast Media for that specific project.

14. Indemnification

To the fullest extent permitted by law, the client agrees to defend, indemnify, and hold harmless Nova Coast Media and its owners, employees, contractors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from the client’s instructions, use of delivered media, property access, inaccurate information, failure to obtain permissions or releases, or breach of these Terms.

15. Force Majeure

Nova Coast Media is not responsible for delay, interruption, failure to perform, or reduced deliverables caused by events beyond our reasonable control, including severe weather, wildfire, natural disasters, public-health events, power outages, internet outages, government action, location closures, airspace restrictions, equipment failure, transportation disruption, civil unrest, or emergencies.

16. Termination and Refusal of Service

Nova Coast Media may refuse, pause, or terminate services if a client fails to pay, provides unsafe working conditions, requests unlawful or unsafe work, behaves abusively or threateningly, materially changes the project scope without agreement, or violates these Terms. The client remains responsible for all fees and expenses incurred before termination.

17. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any legal action arising from these Terms or our services must be brought in the state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

18. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

19. Changes to These Terms

Nova Coast Media may update these Terms from time to time. The current version will be posted on this page with the updated date. Terms in effect when a client books a project will generally apply to that project unless the parties agree otherwise in writing.

20. Contact Us

Questions about these Terms may be sent to:
Nova Coast Media
1308 Paseo Redondo, Burbank, CA 91501
Email: contact@novacoastmedia.com
Phone: 818-934-1277